2. Personal data categories
In connection with the provision of our services and your use of the services, we process different categories of personal data from you such as:
- Business and private contact and identification data as well as (work) organization data such as first name, last name, address, e-mail address, telephone number, country, company, work area, department, function, responsibilities, signing authority, cost center and personnel number.
- Personal information such as nationality, date and place of birth, language, gender, identification documents, data on spouse and children, marital status, photos, videos, volunteer activities, other activities, professional career and qualifications.
- User account information such as username and password.
- Contractual and financial data such as type of contract, content of contract, type of services, applicable terms and conditions, start of contract, term of contract, remuneration claims, billing and payment data, IBAN, other account details, card number, financial circumstances and creditworthiness.
- Interaction and usage data such as correspondence, customer preferences, type and extent of use of services, customer service information such as complaints and information from the assertion of rights, and feedback.
- Information regarding the use of Online Services such as frequency of visits, date, time and duration of visits, pages visited, search terms, clicks on content, originating website, user ID, role, permissions, information in contact and feedback forms, social media profiles, ratings and comments submitted, IP address, information about the end devices used (device type, device ID/name, manufacturer, operating system, language, device settings, MAC address, etc.), cookie information and browser settings.
- Particularly sensitive personal data such as political opinions and trade union membership.
3. Processing purposes
- Processing of orders and contracts
This includes, in particular, the provision and performance of our services, the maintenance of customer databases (including management of customer accounts), the administration and maintenance of the customer relationship, invoicing, the verification of your data, customer communication and the operation of our technical infrastructure.
- Credit assessment
This includes, in particular, determining the creditworthiness of our customers so that our employees can check offer restrictions or special payment terms in individual cases.
- Debt collection
This includes, in particular, the assertion of claims and the judicial enforcement of outstanding debts.
- Service quality
This includes, in particular, measures to ensure the quality of our services and safety, as well as technical troubleshooting and fault elimination.
- Customer support
This includes, in particular, answering questions and concerns, assisting with technical matters, delivering information (e.g., about new services or events) and providing general customer services (e.g., via e-mail, telephone, SMS or by means of other forms of electronic communication).
This includes the delivery of general and tailored advertising based on your customer segment or customer profile and offers on our services and the services of selected business partners.
- Further development of our products and services
This includes in particular the evaluation, improvement, further and new development of services, products, functions and customer interfaces, quality control and improvement of customer support, analysis and evaluation of the use of our Online Services to improve user-friendliness as well as statistical evaluation of customer behavior on the basis of anonymized customer data.
- Combating misuse
This includes in particular the detection, prevention and elimination of misuse of our services or infrastructure.
- Compliance with legal requirements
This includes, in particular, compliance with applicable laws and regulations or responding to requests from the competent courts and authorities and asserting, exercising or defending legal claims.
4. Legal basis of the processing
5. Disclosure of personal data and categories of data recipients
- Service providers
We may disclose your personal data to service providers whom we engage in the course of our business to perform customer-related, IT-related or administrative tasks on a contractual basis, such as IT service providers (software and hosting providers, maintenance and support service providers, etc.), sales and cooperation partners, consultants (such as lawyers), banks and marketing service providers (e.g. for sending newsletters and for other marketing measures). Such disclosure or access is generally limited to those personal data that are necessary for the provision of services by these service providers.
- Third parties in the context of compliance with legal obligations
We may disclose your personal data to third parties when necessary or appropriate or as we deem appropriate to comply or verify compliance with applicable laws and regulations and to respond to requests from competent authorities to whom we are required to provide information about you and your personal data in accordance with applicable laws and regulations.
- Debt collection agencies
We may process your personal data for the purpose of engaging debt collection agencies and make it available to these agencies.
- Third parties in the context of combating misuse
We may disclose your personal data to third parties or obtain it from third parties in connection with indications of unlawful use of services, provided that this is appropriate for the detection, prevention or elimination of fraudulent or improper use of services of PolitAnalytics or third parties.
- Third parties in the context of corporate matters
We may disclose your personal data to our shareholders/investors for internal management purposes as part of our legitimate interests.
6. Cross-border processing of personal data in countries outside the EU/EEA (third countries)
Accordingly, the recipients of your personal data listed in Section 5 above may be located abroad and also outside the EU/EEA. The countries in question may not have laws that protect your personal data to the same extent as in Switzerland or the EU/EEA (so-called third countries). If we transfer your personal data to such a country, we will ensure its protection in an appropriate manner, for example by entering into data transfer agreements based on the contracts approved, issued or recognized by the European Commission (so-called standard contractual clauses). Please contact us via the contact options listed in Part C, Section 1, if you would like a copy of our data transfer contracts.
In exceptional cases, transfers to countries without adequate protection are permitted, for example, within the scope of the EU GDPR based on explicit consent, for the performance of a contract with the data subject or to process your contract request, for the conclusion or performance of a contract with someone else in the interest of the data subject, or for the assertion, exercise or defence of legal claims.
Please note that personal data processed for our own marketing purposes may be stored on servers of service providers abroad on a contractual basis and may be processed for the purpose of designing advertising campaigns on our behalf.
7.Obtaining and sharing information from data analyses (smart data)
Any further use of data, if required by law, will only take place with your additional consent.
8. Technical and organisational measures
2. Online platforms
- Essential cookies
Essential cookies (also called absolutely necessary cookies) enable essential core functions of the Online Services such as user login and account management. Without the essential or absolutely necessary cookies, the Online Services cannot be used properly.
- Functional cookies
Functional cookies (also called preference cookies) are used to store visitor information and preferences on the Online Services, such as language, region or time zone. These cookies improve and simplify your use of the Online Services.
- Analytics cookies
Analytics cookies (also called performance cookies) collect information about how you use our Online Services. These cookies cannot usually be used to directly identify a specific visitor.
- Marketing cookies and conversion pixels
Marketing cookies are used to follow visitors and users on Online Services and identify them between different Online Services. These cookies can be used to profile interests and serve relevant ads on other Online Services. Marketing cookies and conversion pixels are also used to measure the success of our ads and to calculate the fee for the partner companies that advertise our services.
The cookies or corresponding technologies stored on your computer or mobile device may also come from independent third parties such as advertising partners or Internet service providers (collectively, "Partner Companies").The cookies of the Partner Companies also remain stored on your computer or mobile device for between one month and ten years and are automatically deactivated after the programmed time has expired.
The Partner Companies only receive access to data based on an identification number (cookie ID). This is online usage information such as which of our Online Services you have visited and which content you have used.
The list of cookies used on our Online Services is available via the following link: savoirr.com/cookies.
4. Web Analysis Tools
We also use so-called retargeting technologies on our Online Services. This enables us to address users of our Online Services with advertisements on third-party websites as well. The display of advertisements on Internet pages is based on cookies in your browser, a cookie ID and an analysis of previous usage.
5. Prevention of cookies and web analysis tools
If you choose not to accept our cookies or the cookies and tools of our partner companies, you will not see certain information on our Online Services and will not be able to use some features designed to enhance your visit.
6. Social plugins
All plugins used are set up in the 2-click process. This means that the respective plugins are only activated when you click on the provider's icon.
When you call up a page of our websites that contains an activated plugin, your browser establishes a direct connection to the servers of the respective provider. The content of the plugin is transmitted directly to your browser by the respective provider and integrated into the page. By integrating the plugins, certain information is transmitted to and stored by the third-party provider.
If you are not a member of the corresponding social networks, there is still the possibility that they learn and store your IP address via the social plugin. If you are logged into one of the social networks, the third-party providers can directly assign the visit to our websites to your personal profile in the social network. If you interact with the plugins, for example by clicking a corresponding button, the corresponding information is also transmitted directly to a server of the third-party provider and stored there. The information will also be published in the relevant social network in your respective profile and displayed there to your contacts. The purpose and scope of the data collection and the further processing and use of the data by the third-party providers, as well as your rights in this regard and setting options for protecting your privacy, can be found in the privacy notices of the third-party providers.
If you want to prevent the social network providers concerned from assigning the data collected via our websites to your personal profile on the respective social network, you must log out of the corresponding social network before visiting our websites. You can also completely prevent the loading of the plugins with specialized add-ons for your browser, such as "NoScript" (http://noscript.net/) or "Ghostery" (https://www.ghostery.com/).
7. Third-party services used by us in detail
By e-mail: email@example.com
By phone: (+41) 044 512 12 60
By mail: PolitAnalytics AG, Seefeldstrasse 123, 8008 Zurich, Switzerland
You can contact PolitAnalytics' data protection officer or data protection advisor as follows:
By e-mail: firstname.lastname@example.org
By mail: PolitAnalytics AG, Data Protection Officer, Seefeldstrasse 123, 8008 Zurich, Switzerland
You can contact PolitAnalytics' data protection representative in the European Union for questions related to EU data protection law as follows:
By e-mail: email@example.com
By mail: VGS Datenschutzpartner UG, Am Kaiserkai 69, 20457 Hamburg, Germany
2. Duration of retention of personal data and deletion/anonymization
3. Provision of personal data by PolitAnalytics
4. Your rights
- Right to information
You have the right to obtain confirmation from us as to whether we are processing personal data about you and, if so, to request information about the processing of your personal data. This information includes, in particular, details of the purpose of the processing, the categories of personal data and the recipients or categories of recipients to whom the personal data have been or will be made accessible.
- Right to rectification
You have the right to rectify and/or complete your personal data processed by us.
- Right to erasure
You have the right to have your personal data erased unless we are required by applicable laws and regulations to continue to retain your personal data (in whole or in part) or have an overriding interest in continuing to retain it if
- the personal data is no longer required for the purposes pursued;
- you have revoked your consent (if such consent has been given) and there is no other legal basis for processing;
- you have effectively objected to the processing;
- the personal data has been processed unlawfully.
- Right to restrict processing
You may request us to restrict processing in the following cases:
- if you dispute the accuracy of the personal data, for the duration of our review and subsequent correction or rejection of the correction;
- if, in the event of unlawful processing, you object to the deletion and wish instead to restrict the processing;
- if, after the purpose has been fulfilled, you request that the personal data not be deleted but be kept for the purpose of asserting rights;
The personal data concerned will be segregated or marked for the duration of the restriction. In addition to the storage, any further processing of this personal data will only take place with your consent.
- Right to data portability
Under certain conditions, you have the right to receive the personal data you have provided in a structured, commonly used and machine-readable format. You are entitled to have this personal data transferred to another company without hindrance, insofar as this is technically possible.
- Right to object
You have the right to object to our processing of your personal data at any time for reasons relating to your particular situation and to request us to stop processing your personal data. If you have the right to object and exercise this right, your personal data will no longer be processed by us for such purposes.
In particular, there is no right to object if we have compelling legitimate grounds for processing that override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims or is necessary for the conclusion and performance of a contract.
Insofar as we process your personal data for the purpose of direct advertising, you have the right to object to this processing at any time. After your objection, your personal data will no longer be processed for this purpose.
- Right to withdraw consent
If you have given us consent to process your personal data for one or more specific purposes, you have the right to withdraw consent for one or more of those purposes. The revocation of consent does not affect the lawfulness of the processing carried out until the revocation.
For our part, we reserve the right to assert the restrictions provided for by law, for example if we are legally obliged to retain or process certain personal data or have an overriding interest in doing so because we need it, for example, to assert, exercise or defend legal claims. Please note that the exercise of the aforementioned rights may conflict with contractual agreements between you and us (e.g. on the provision of services) and this may lead to consequences such as the premature termination of the contract or costs. In these cases, we will inform you in advance.
You also have the right to lodge a complaint with the competent supervisory authority, in particular in the member state of your habitual residence or of the place of the alleged infringement, if you believe that the processing of your personal data violates applicable data protection law. The competent supervisory authority for data protection in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).